Newspaper Support FAQs
Hopefully you’ll find the information you need below. Looking for help with something else? Try our Contact us page, or Get in touch.

Managing an existing subscription

How do I cancel my newspaper subscription?
If you're looking to cancel your newspaper subscription, please call us on:
  • 0141 302 6069 for The National and The Herald
  • 0141 302 6167 for Ardrossan Herald, Border Telegraph, Clydebank Post, Dunfermline Press, East Lothian Courier, Greenock Telegraph, Impartial Reporter
  • 0141 302 7718 for Forestry Journal and The Scottish Farmer
  • 0800 953 0227 for all other newspaper titles

Lines are open 9am–5.30pm Monday to Friday. Closed Saturday, Sunday, and bank holidays.

I’m going on holiday
If you are a current home delivery customer and you are going on holiday and would like us to stop delivery while you are away, simply complete the form at Going on Holiday and we will arrange this for you.

Please note we require at least three working days’ notice.

I’ve had a missed delivery
If you have missed a copy of your newspaper let us know so we can investigate this for you, simply press the button below to fill in the form at Missing Delivery.
How do I pay my bill?

Please visit How to Pay for more information.

How do I find out about becoming a newspaper deliverer

Please visit Newspaper Deliverer for more information.

Subscription Benefits

What is ‘Reader Rewards’ and how do I access it?

If you are a digital subscriber (or print subscriber via pre-paid vouchers or postal subscription), you get access to our reader rewards. You will have access to hundreds of offers, great deals, discounts, and special offers on the brands you love, all year round.

Find out more at Reader Rewards.

When you subscribe, you’ll be sent information about how to access. If you have not received this or just need help...

  • Call us on 0800 731 4900
  • Send us a message by visiting Get in Touch.

Other Questions

I am looking for an old issue, article or photo
Trying to find some old content from the archives?

If you are looking for archived issues, articles, or photos for The Ayr Advertiser or any other Newsquest Media Group title, please contact us directly. Please call 0800 953 0227 Monday – Friday between 8.30am – 5.30pm or e-mail deliveries@newsquest.co.uk.

If you are looking for archived issues, articles, or photos from a Great British Life magazine, please visit www.magsdirect.co.uk and navigate to the regional section of the website to find the edition you need.

Didn’t find the answer you were looking for?

We’re sorry you didn’t find the answer to your question.