Digital Subscription FAQs
In need of help, support, or need to contact us about your digital subscription, hopefully you’ll find the
information you need below.
Looking for help with something else? Try our Contact us page, or Get in touch.
Looking for help with something else? Try our Contact us page, or Get in touch.
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Buying a Digital Subscription
What’s included in a digital subscription?
To explore all subscription benefits and perks, find out more at our Subscribe page
Why should I pay for a digital subscription for The Ayr Advertiser?
We passionately believe in the value of good trusted journalism and providing in-depth news coverage - but
we need to be able to fund this much needed service.
In an era of misinformation and fake news we hope you agree that our unrivalled, trusted news coverage is
worth your support.
Managing an existing Digital Subscription
How do I cancel my digital subscription?
You can manage your subscription online:
- Ensure you are logged in and visit My Account, click Subscriptions.
- Select the subscription you wish to cancel, and click Cancel from the options menu.
- Call us on 0800 731 4900
- Send us a message by visiting Get in Touch - Digital Subscriptions .
How do I upgrade/change my digital subscription?
If you're looking to either change your subscription to a new package, or change your renewal period
(monthly to annual, or annual to monthly), please either: -
- Call us on 0800 731 4900
- Send us a message by visiting Get in Touch - Digital Subscriptions.
Can I pause my subscription?
Unfortunately it is not currently possible to pause your subscription.
I am a digital subscriber, but I am being asked to subscribe?
Your subscription gives you full access to unlimited, unrestricted articles. If you are being asked to
subscribe when trying to access articles, puzzles, or any other subscriber benefit...
- Ensure you are logged in. If you are not, please login. If you have forgotten your password, click Forgotten Password.
- Please also ensure that you are signed in to an account using the same email address as the one you used when you purchased your subscription
- If you are logged in, go My Account, click on the Subscriptions tab, and check that you have a subscription and that it is current (and not lapsed)
How do I update my credit card details?
To quickly and easily update your credit card details...
- Go to My Account (and log in if prompted)
- Go to the 'Subscriptions' tab/section
- Select the Manage button next to your account and choose 'Update renewal payment method'
- Select 'Add new' and choose your new method of payment
Subscription Benefits
How do I access Puzzles?
As a subscriber, you get access to over 50 new puzzles a week.
You can access them via the Puzzles section of this website.
How do I access the Digital Edition?
As a subscriber, you get access to to a full replica of the printed paper. You can access each edition
online via the Digital Edition section of this website.
What is ‘Ad-Light’?
Many readers understand that journalism is often funded by the ‘display advertising’ that appears on our
website. But, we also understand that some find this advertising intrusive. So we are now offering readers
the chance to enjoy our website in an ‘ad-light’ environment.
- Pages load faster - less advertising means webpages can load up to 80% faster and consumes up to 80% less bandwidth
- Advertising-light reading - you’ll see less adverts overall and those you do see will support local businesses ....and you won’t see any ‘intrusive’ ad formats.
- Support our journalism - an ad-light subscription is a great way to enjoy our content and support this important service.
What is ‘Reader Rewards’ and how do I access it?
If you are a digital subscriber (or print subscriber via pre-paid vouchers or postal subscription), you get
access to our reader rewards. You will have access to hundreds of offers, great deals, discounts, and
special offers on the brands you love - all year round.
Find out more at Reader Rewards.
When you subscribe, you’ll be sent information about how to access. If you have not received this, or just need help...- Call us on 0800 731 4900
- Send us a message by visiting Get in Touch.
Other Questions
I’m looking for a print-only subscription
To enquire about having your newspaper or magazine delivered to your door, please call 0800 953 0227 or for further information, please visit Home Delivery.
I’m looking for a print-only subscription
Many of our titles can be delivered directly to your door, or have postal subscriptions arranged. Please
call to enquire.
- 0141 302 6096 for The National and The Herald
- 0141 302 6167 for Ardrossan Herald, Border Telegraph, Clydebank Post, Dunfermline Press, East Lothian Courier, Greenock Telegraph, Impartial Reporter
- 0141 302 7718 for Forestry Journal and The Scottish Farmer
- 0800 953 0227 for all other newspaper titles
Didn’t find the answer you were looking for?
We’re sorry you didn’t find the answer to your question.