STANDARDS of cleanliness and food provision at an Ayr nursing home have been heavily criticised by inspectors.

The Care Inspectorate said Glenfairn House’s support for its residents’ wellbeing was ‘weak’ – and gave a similarly poor grading to the quality of leadership and staffing.

The home’s setting, and its planning of care and support, were labelled ‘adequate’ in the report – which identified concerns among family members of some of the Racecourse Road home’s residents.

The inspectors also said that an ‘area of improvement’ identified last December around the dining experience for the home’s residents still hadn’t been met eight months later.

The report states: “Family members we spoke with commented on their concerns about the lack of attention to their relative’s personal presentation and the lack of choice they were offered.

“We were concerned that the principles of dignity, respect and choice were not being fully supported.

“We saw that people who were up early in the morning had no access to drinks. People told us there were times when drinks were not available.

“The records monitoring what people were eating and drinking were incomplete. This made it difficult to determine if people had enough to drink to meet their hydration needs.

“Mealtimes were not well managed. People were not always offered a choice of what they wanted to eat.

“Staff were poorly deployed to assist people, which resulted in delays for people receiving their meal.

“Staff administered medication during mealtimes, which interrupted people while they were eating. This does not support an enjoyable mealtime experience.

“People told us that the food served was of poor quality and that menu choices did not always suit them.

“To support people’s welfare and health needs, the service must improve access to drinks, the management of mealtimes and their approach to the monitoring of nutrition and hydration.”

The inspectors also examined the cleaning regime at the property and said that although cleaning schedules were in place, some items, such as wheelchairs, mattresses, bed linen and bed rails, needed to be cleaned.

The report said that families had expressed concern that bedrooms “were not as clean as they could be” – and said that families’ comments on cleanliness “reflected our findings”.

The inspectors added: “We saw that there was a lack of consistency in staff supporting people to wash their hands, particularly before eating. Family members we spoke with commented on the poor standard of cleanliness of their relatives’ hands.

“They told us that they often had to support their relative to clean their hands and fingernails.

“We had concerns about the standard of cleanliness of the environment, the equipment people use, and that hand hygiene were not protecting people from infection.

“Environmental audits were being carried out. We saw that issues identified were repeated regularly in the audits with no indication of improvement. The issues identified in audits reflected what we saw during the inspection.

“There was a need to ensure that audits are used to support the maintenance of acceptable standards of cleanliness. This ensures that people would be protected from harm.”

The report said that improvements to the dining experience of residents – identified on December 14 last year following a previous visit to the home – had not taken place.

However, three other areas for improvement – provision of activities for residents, training for staff, and a review of staff supervision procedures – identified last December had been met by the time of the latest visit, on August 22.

Sanctuary Care, who run the home, were contacted for comment but had not responded by the time the Advertiser went to press on Monday.