An Ayr bride and groom have been left out of pocket after their photographer vanished - because they changed their wedding date to celebrate with a dying relative.

And William and Zoe Boyle say problems began to arise after attempting to contact the Airdrie-based Koosh Photography to reschedule their bookings due to the pandemic.

William, from Ayr, was married last-minute at the Queen Elizabeth University Hospital (QUEH) on Hogmanay after learning his mother-in-law would only have days left to live.

The groom claims that Koosh “fell off the face of the earth” when he approached the business for a refund in January.

He said: “We had an emergency wedding on Hogmanay by my mother-in-law’s bedside after being told she would only have days left with us.

“We got married and then we phoned the photographer to say that we would be re-arranging our wedding to a day of celebrations instead. We still wanted to book him, but we couldn’t get hold of him.

“Eventually it got to the point where we didn’t care for our deposit – we just wanted a refund of the remaining amount. He fell off the face of the earth. We couldn’t get in touch with him at all.”

After attempting to contact Koosh Photography for several months, the couple took the decision to abandon their contracts.

A review from a separate customer on Trustpilot – a consumer review website for businesses across the globe – told how they also could not get in touch with Koosh when they tried to rebook a photoshoot due to Covid.

It reads: “We have tried several different means of communication to try and make contact but he refuses to answer emails, text messages or return phone calls.

“I wish he would do the decent thing and make contact with his customers as these are memories we will never get back. He was certainly quick enough to accept our money.”

Meanwhile, the business is promoting photoshoot deals on Groupon. One package advertises a photoshoot with 11 prints reduced from £170 to £9.

Koosh Photography was approached for comment on multiple occasions, but there was no response at the time of going to press.