South Ayrshire Health and Social Care Partnership (HSCP) are piloting a new feedback service for their Care at Home residents.

It means service users, families and carers can share their care experience using an online user feedback platform called Care Opinion.

The new platform gives people a way of sharing what they think of the service they or a loved one has received.

This could be to say what was good about care and treatment or to make suggestions about how services could be improved.

Whilst feedback is kept anonymous, you can see via Care Opinion feedback other users have given.

You can also see how the HSCP respond to any issues, concerns and compliments and what changes are made as a result. Care at Home members of staff will respond to your feedback. The council say responses will be person-centred and engage with the experience; giving assurance your story has been heard.

Julie Dettbarn, Chair of the Integration Joint Board said: “This is a fantastic opportunity to engage directly with our communities. We recently launched our new Strategic Plan which focuses on building services with the people of South Ayrshire, this is a great example of how we can achieve this.”

Billy McClean, Head of Community Health and Care Services added: “Feedback given through Care Opinion will be monitored and responded to by the Partnership directly. This means that our staff are directly involved in the full process, this will provide a great learning opportunity for the team and help us to improve services.”

The HCSP say the plan is to roll out Care Opinion to all services in the coming years.